Super IT – 7-Day Return & Refund Policy

Effective Date: August 7, 2026

At Super IT, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. Return Period

Customers may request a return within 7 calendar days of receiving their order.

2. Eligibility for Returns

To qualify for a return, the item must:

• Be unused and in its original condition.

• Be returned in the original packaging with all accessories, manuals, and included items.

• Be accompanied by proof of purchase (order confirmation or invoice).

Returns may be refused if the product shows signs of use, damage caused by the customer, or is missing parts or packaging.

3. Non-Returnable Items

The following items are not eligible for return unless they are defective or supplied incorrectly:

• Software, digital products, and downloadable content.

• Gift cards or vouchers.

• Products marked as "Final Sale" or "Non-Returnable."

• Items damaged due to misuse, negligence, or unauthorized repairs.

4. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. We may request photographs or additional information to assess the issue before arranging a replacement, repair, or refund.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

6. Exchanges

Where stock is available, we may offer an exchange instead of a refund for eligible returned items.

7. Return Shipping

Unless the item is defective, damaged, or supplied incorrectly, customers are responsible for the cost of returning items to Super IT.

We recommend using a tracked and insured shipping service, as we cannot guarantee receipt of returned items.

8. Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return, please contact us:

Super IT
Email: info@super-it.co.za